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About TWR Computing

TWR Computing began in 1992 under the ownership of Trevor and Mary Rix (see below). More recently in March 2008 the business was bought by Tony Beardshaw of My History in South Yorkshire.

Tony has over 14 years experience of genealogy and using family tree software. Nearly nine of those years have also been spent analysing and selling software to other people doing their family history. Tony is also working on a one name study of his surname. Employees working for the business are also encouraged to research their own family history and to use the software we sell. In fact, at least three members of staff were researching their family history before starting to work for the business.

We are therefore well placed to advise customers on what is best for their requirements. We offer our advice and unlimited support free of charge by telephone and e-mail, normally 9am to 6.30pm Mon - Fri and 9am - Noon Saturday (not all Saturdays at present).

TWR Computing are the leading UK importers/wholesalers/distributors for The Generations Network/MyFamily.com including Ancestry.com and Genealogy.com (the owners of Family Tree Maker and Generations); and are UK/Ireland importers/wholesalers/distributors for the complete range of UK Ancestry.com data CDs.

The TWR Computing business has always been and always will be about quality of service and support.

History of TWR Computing

The ‘TWR Computing’ business started by Trevor and Mary Rix evolved from two hobbies and began on 1st September 1992.. It was the first specialist supplier of family history software in the UK and was based at their farm in Suffolk for 15 years.

By 2007 Trevor had been researching his forebears for over 40 years (unusually, he started as a teenager), and his wife and business partner Mary had been ancestor hunting for over 30 years. They met through the Members' Interests' lists of the Essex Society for Family History. Both descend from a common ancestor in 1656 and are 10th cousins once removed. They are both long-standing members of the Society of Genealogists (Trevor since 1975), and Trevor is a founder member of both the Suffolk Family History Society and the Essex Society for Family History. Both Mary and Trevor have been very much involved with projects and publications for Suffolk Family History Society. Mary is chair and records secretary of The Bunting Society. Trevor is a founder committee member of the Computer Group of the Essex Society for Family History.

Trevor and Mary continue their work with the societies and having retired from the supplies side of the industry they now hope to find more time to carry on with the research side of their own family history.

Delivery and VAT

* We normally dispatch all in stock items same day (Monday - Friday).

UK delivery and VAT
All prices include VAT and delivery by Royal Mail first class post (or by next day courier or by Royal Mail Special Delivery for heavier items) to addresses in the UK.

EU countries delivery and VAT
All prices include VAT and delivery by airmail to addresses in countries within the EU (Denmark, Germany, Sweden, The Netherlands etc.). VAT Registration Number GB848 0580 10.

European (non EU) countries delivery and VAT
All prices include airmail delivery to countries in Europe. For countries outside the EU (Channel Islands, Norway, Switzerland etc.) we will deduct the VAT before processing your order.

Overseas (non European) delivery and VAT
All prices include airmail delivery to any country in the world (Australia, Canada, New Zealand, USA etc.). The amount of VAT and the extra cost to us for airmail tend to cancel themselves out.

Policy

We respect your privacy :-
  • We do not pass on customer's details to third parties (except for orders for Custodian and Pedigree where the manufacturers of these products supply the product direct to our customers to ensure that the very latest version is dispatched)
  • We do not send unsolicited mail
  • We do not send unsolicited e-mail
  • We do not make unsolicited telephone calls
  • We do not send unsolicited fax
  • We do not send unsolicited text messages
  • We only contact customers to
    (1) confirm orders and dispatch arrangements
    (2) resolve payment problems
    (3) provide free unlimited support and advice on request
    (4) advise of major new releases of software (only happens infrequently)
  • We rely on customers to inform themselves what's new
    (1) *most important* by revisiting our website frequently, updated daily
    (2) by watching our advertisements in the family history press and on the GEN-MARKET e-mail list
    (3) by visiting our stall at the major UK family history fairs nationwide

    Support :-

  • We provide our customers with free unlimited technical support and advice by telephone (01709 580066 : international +44 1709 580066) or e-mail (support@twrcomputing.co.uk), normally 8am to 8pm 7 days a week

    Faults :-

  • We will replace software that is physically faulty when received by our customer
  • In common with most software, we do not accept returns or provide refunds if the seal has been broken or if the software has been used

    Cancellation (Distance Selling Regulations) :-

  • You may cancel your order and return the software at your expense within seven working days after the day following delivery provided that the seal on the software has not been broken and the software is unused
  • We will need to deduct our cost of postage, packing and card processing expenses from any refund that we make

    Ordering

    Credit card, debit card, cheque, postal order, money order

    You may order using your Visa, Mastercard or American Express credit card; Maestro, Visa Delta, Visa Debit, Solo or Electron debit card through the secure server payments pages of HSBC as part of our checkout process; or by quoting your card details by telephone on 01709 580066 (international +44 1709 580066) or by post. You may also order by post enclosing a cheque or British postal order or money order in British pounds sterling drawn on a UK bank payable to TWR Computing. Our postal (mailing) address is TWR Computing, Unit G4 Mexborough Business Centre, College Road, Mexborough, South Yorkshire, S64 9JP United Kingdom.

    Software

    The software that we supply and support includes Ancestry.com data CDs, Census CDs and DVDs, Custodian, Family Historian, Family Tree Maker including upgrades and data archive CDs, all Genealogy.com products including data CDs, Genbox, Generations v8.5a (Windows XP compatible), Genmap UK, LDS Companion, Masterfile, Pedigree, Reunion for the Mac and upgrades, RootsMagic, The Master Genealogist (TMG) and upgrades, UK-Info, and Your Heritage, Your Family? (was Royal Families Of Europe).

    We also supply non-genealogical software including Microsoft Windows, Microsoft Office, and Microsoft Works. We will be pleased to quote for any software.

    In the unlikely event that you find software available from another UK supplier at a lower all inclusive price, prior to purchase, we will endeavour to beat that price. Please bear in mind that our prices include unlimited telephone and e-mail support, except where stated otherwise, normally 8am to 6pm Mon - Fri and 8am - Noon on some Saturday. Our telephone number 01709 580066 is a normal number - not a premium rate number. If you receive no reply we will return your call. This is possible because we have a caller display system which, where available, logs the numbers, dates and times of all incoming telephone calls.

    We accept payment by cash or cheque (British £ sterling only); Visa, Mastercard, American Express, Maestro, Visa Delta, Visa Debit, Solo, Electron or JCB (no surcharges). Our online shops are on secure servers that display the lock icon in your browser. Orders may be placed on our website, by telephone on 01709 580066 (normally 8am to 6pm Mon - Fri and 8am - Noon Saturday), and by letter post.

    All software is normally dispatched where possible same day* by first class post (UK), or by airmail (Europe and Worldwide).
    * In the unlikely event that we are temporarily out of stock, we will contact you when we process your order.

    As you may be aware, we have considerable experience in family history, local history, one-name studies, publishing, family history societies, computers, printers, programs and websites. Please do not hestitate to contact us if you have any questions or need advice. We are normally available 8am to 6pm Mon - Fri and 8am - Noon Saturday.


    • TWR Computing
    • 4 Mexborough Business Centre
    • College Road
    • Mexborough
    • South Yorkshire
    • S64 9JP

    © 2011 TWR Computing