We provide our customers with free unlimited technical support and advice by e-mail, in the first instance normally 8am to 7pm 5 days a week. Those customers who have opted for the support free options on Family Tree Maker Products must contact ancestry.co.uk with any support queries. Our telephone number is 01709 863149 (a normal number, not national rate or premium rate). We do not have a queueing system and we will not keep you hanging on. If we miss your call and you have not withheld your number, we will call you back as soon as possible (we have a caller display system that stores incoming phone numbers). Please use firstname.lastname@example.org for support and advice by e-mail.
We are normally able to answer most questions immediately. Sometimes research is required in which case we will get back to you as quickly as we can. If we do not know the answer to your question we will say so and will point you in the right direction for self help support from the manufacturers, or will endeavour to do so on your behalf. For lots of self-help information click on the following individual program links.