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What our Customers think about us

Have received this order and am impressed with the speed of delivery. Thanks very much, now I can start in earnest on my new computer.
Best wishes Penny
1 Sep 2010

I ordered Reunion late on 27th August and it arrived today - amazing
service. Your catalogue is full of useful items and I can't imagine
using anyone else from now on for any bits and pieces I need. Thanks
for such a brilliant service.
Mike W

17th August 2010
Hello TWR,
Above order recd this a.m.
Many many thanks for such prompt and efficient service. Don't you guys have
holidays; no deck chair and Pimms?
Thanks again,
G Pellatt

I received the software yesterday and I'd like to thank you for the excellent service. Order placed late Sunday evening, delivered Tuesday morning, it really doesn't get better than that.
I have no hesitation in recommending you to friends and family. Thank you.
Duncan. 11 Aug 2010

Thank you for sending my order so quickly.
Elaine Campbell
Edinburgh 11 Aug 2010

Thank you for the acknowledgement. Sorry about the name. I had some contact with TWR via email earlier, and the respondent was Tony, so this is why I used it the last time. Have now sorted things out with my address list in the email folder.
I ordered the new programme last Friday here, and it arrived yesterday, Tuesday here. I know that we here in NZ are 12 hours ahead of GMT (our daylight saving has not cut in yet, but this was an incredibly fast service.
Have loaded the new programme, but have not yet had time to explore it. Many thanks
Bruce 11 Aug 2010

Most impressed with your service software arrived first thing this morning.
Steve 7 Aug 2010

Order delivered on 17/7, only 24 hours after I ordered it - and with free
p+p. I am really impressed - Amazon and others could learn something
you guys.
Many thanks
Rob J 19 July 2010

Thank you for your email and prompt response. I will certainly try your idea out!
More importantly – thank you very much for your customer service; it was such a pleasure to receive your communication and I do appreciate the time you have taken to address my printing problem.
Best wishes and please know that your customers really do appreciate great service.
Jean Clark 29 May 2010

Many thanks for a superb service.
I received my book in this morning's post and am delighted with your service.
Best regards
L Holmes 18th May 2010

Many thanks for info – so many companies don’t bother to keep customers informed.
Look forward to receiving software when it comes your way.
Kind regards from sunny Shetland!
Maurice 17th May 2010

The software arrived this morning by return of placing my order yesterday and is up and running.
Absolutely fantastic customer service.
Many Thanks
John K

October 2009
Thanks for getting in touch. Yes my software has arrived. It actually came on Friday morning. Great service
Cheers Lorraine

December 2008
Thanks very much! Hopefully it's not a system problem. I am very impressed, as well, with your customer service! A wonderful change with all the companies one deals with.
Thanks again
Simon H

December 2008
I would just like to send this email to comment on my recent phone call to your company on Thursday of last week. When I rang to place my order the lady on the phone that I spoke to was very pleasant to me and processed my order very professionally.
I would just like to assure you that because of this lady, I shall definitely be using your company again. Please pass on my gratitude to her.
Many thanks.
Lord P-M KtGC. OBE

November 2008
Yesterday afternoon I came accross your website for the first time, and due to the promise of a free upgrade to Version 4, ordered Family Historian v3 from you.
I was most impressed that it arrived this morning, before 12 noon, especially as it was a free delivery item (which often means items take ages to come!).
Everything was fine, and I just wanted to thank you for a prompt, efficient service, and I will have no hesitation in recommending your website.
Thank you again - I am most impressed.
V Tunnicliffe